Covid- 19 Visitor Guidelines

Update 31/10

Chertsey Museum will be closed to the public from 5 November to 2 December 2020

Update 19/10

Measures were put in place ahead of our re-opening on 25 July

  • staff have been trained in new protocols to ensure everyone has a fun and safe time
  • groups are limited to 6 people and should maintain social distancing as required
  • all visitors will be required to wear a face mask or covering unless exempt
  • When you visit the museum, we require your personal details specifically in connection with our efforts to stop the spread of Covid-19. This allows us to contact you directly if we become aware of an outbreak and identify you as someone who may have had close contact with the individual(s) concerned. It also allows us to identify individuals you may have had close contact with should you become ill with covid-19 symptoms.
  • All your information will be kept securely and deleted within 22 days. We will only share the information for the purpose stated or if we deem it necessary and legal to do to.
  • For further details on how we process your data in relation to covid-19 please see our full privacy policy on Runnymede Borough Council's website or ask for a hard copy.
  • visitors will be able to scan the museum's QR code as part of the NHS Tap and Trace app
  • numbers of visitors will be regulated and visitors may have to queue
  • hand sanitisers are being installed in the reception area for use before and after you enter the museum
  • signage is going up throughout the building reminding visitors of social distancing requirements and setting out the number of visitors permitted in each space at one time
  • interactive elements have been removed for visitor safety but we're working hard to put the same content online for you to enjoy
  • only one toilet will be available to visitors and it will be cleaned after use
  • a limited range of items will be available in the shop. Items touched by visitors but not purchased will be quarantined for 72 hours
  • regular cleaning regimes are being introduced throughout the day



Chertsey Museum
The Cedars, 33 Windsor Street, Chertsey, Surrey, KT16 8AT
Tel: +44 (0) 1932 565764
Runnymede Borough Council logo

By using this website you imply consent to its use of HTML cookies.